I've been a resident here for almost 4 years and been through a few management and maintenance personnel changes - not all good until now. My water heater went out late at night leaving me with no hot water or heat. I called the emergency maintenance line which was answered by Sam. He was super helpful, very knowledgeable and answered all my questions about the noises and water leaking from the heater. He even offered to bring me a space heater to make sure I was warm until morning when the water heater could be repaired. The water heater was repaired and everything cleaned up by early afternoon the next day. Many thanks to Sam, Shelby and Rae!